Experience

Let me provide you with expert support for your personal and professional life

Operations Management

• Event Planning & Execution

• Virtual Team Management

• Systems Development

• Project Development

• Budget Administration

Technical Proficiencies

• Microsoft Office Suite

• Google Workspace

• Virtual Meeting Platforms

• Collaboration and Networking Software

• Layout and Web Design

Professional Proficiencies

• Leadership and Team Management - Successfully led diverse teams and managed virtual administrative personnel

• Stakeholder Management - Adept at managing relationships with partners, corporate members, and university stakeholders

• Communication - Demonstrated through effective project communication, report writing, and presentation skills

• Problem-Solving - Shown through improving customer service response times and implementing efficient systems

• Organization - Expertly managed events, programs, and administrative tasks with meticulous attention to detail

• Customer Service Excellence - Proven track record of improving customer satisfaction and response times

• Adaptability - Successfully transitioned between various roles and industries

• Initiative - Demonstrated through developing new systems and implementing innovative solutions

Education

• B.S. Environmental Planning, Miriam College Foundation, Inc.

• M.S. Environmental Science, Miriam College Foundation, Inc.

• Professional Certificate in Digital and Social Media Marketing, HKU SPACE

Language Proficiency

• Near-native English fluency

• IELTS Overall Band Score: 8.5

Ria P. Ancheta-Adrias
Professional Profile

Key Achievements

Work From Home Insider (2024 - Present)

As Founder, established a comprehensive platform focused on remote work support, creating valuable resources for remote professionals while building an engaged community through targeted content covering productivity, workspace optimization, and work-life balance strategies.

Black Sheep Digital, Hong Kong and Manila (2022-2024)

As Co-Founder and Director, drove significant growth through digital marketing initiatives, optimized marketing budgets, and fostered an innovative team culture while achieving revenue targets.

National Council of Entrepreneurial Tech Transfer (NCET2), Washington, D.C. (2010-2022)

As Director of Operations, improved customer service response time by 75%, managed over 100 virtual events, and led a team of 20 US-based consultants. Orchestrated high-profile events including Congressional Briefings and managed large-scale events for up to 300 participants.

Earlier as Executive Assistant, enhanced operational efficiency through streamlined scheduling and improved customer service systems.

Philippine National Bank, Hong Kong (2008-2010)

As Customer Service Associate, developed a centralized inquiry system improving efficiency across nine branches and implemented comprehensive staff training programs.

Earlier Roles (1999-2008)

At European IT Service Center, developed a Dual Training System for the Call Center industry. At PRIME/EPIC Project (UNDP), successfully organized international conferences and managed stakeholder relationships with major development organizations.